Membership and Donor Relations Coordinator
Essential Duties and Responsibilities
Membership program administration (fifty percent):
- Grow the membership base and revenues through the development and implementation of member acquisition, renewal, and upgrade programs.
- Process and fulfill all new, renewed, and gift memberships.
- Write and design member correspondences, including but not limited to membership letters, renewal notices, newsletters, and appeals in electronic and printed formats.
- Develop and execute member events, including Summer Concert Series member activities.
- Prepare regular membership reports.
- Perform program evaluation, development and research.
- Coordinate with vendors and order materials and supplies.
Volunteer program administration (twenty five percent):
- Develop policies and procedures to sustain and grow the Volunteer Program.
- Actively recruit and oversee new volunteer placement, orientation, and onboarding.
- Maintain regular and open communication with colleagues to identify volunteer needs, ensure appropriate volunteer placement, and assist with training procedures and protocols.
- Encourage effective working relationships between staff and volunteers.
- Facilitate volunteer retention, including developing and executing recognition strategies.
- Oversee accurate record-keeping using volunteer management software.
Gifts in Tribute program administration (ten percent):
- Respond to client inquiries and requests for information.
- Execute all aspects of Gifts in Tribute sales, including responding to leads, meeting with clients, processing orders, coordinating with staff and vendors for ordering and installation, providing regular communication, and recording gift information.
- Research and develop new Gifts in Tribute opportunities.
- Assess the condition of Gifts in Tribute regularly and coordinate ongoing maintenance.
- Maintain accurate gift records.
Other fund development tasks (fifteen percent):
- Process and enter contributions into the donor database.
- Prepare acknowledgment letters for annual gifts and contributions.
- Maintain accurate gift records.
- Coordinate bulk mailings.
- Process and fulfill in-kind donation requests.
- Provide exceptional customer service and accurate, timely responses to current and potential members, donors, volunteers and clients.
- Prepare and administer program budgets.
- Develop and execute marketing and promotional strategies for Development programs in collaboration with marketing staff, utilizing a variety of platforms including online channels, social media, and print and digital collateral.
- Assist with the planning and execution of organization-wide special events.
- Perform other duties and responsibilities as assigned.
- Bachelor’s degree or higher.
- Two or more years of previous not-for-profit experience in a fund development-related capacity.
- Donor/CRM databases experience.
- Experience with marketing and promotional communications.
- Experience with working with donors (including members and volunteers) preferred.
Certificates, Licenses and Registrations:
- Valid Colorado driver’s license and clean motor vehicle record.
- Access to a motor vehicle.
- Personal motor vehicle insurance.
Knowledge, Skills, and Abilities:
- Knowledge of modern office procedures, methods, and technology.
- Knowledge of database administration.
- Strong data entry skills.
- Strong PC-based computer skills.
- Excellent written communication skills in both standard business correspondences and promotional communications.
- Strong customer service and interpersonal skills.
- Basic mathematical skills.
- Organizational and time management skills.
- Skill with Microsoft Office products including Outlook, Word, Excel, Publisher, and Powerpoint.
- Skill with email marketing software and desktop publishing software (Publisher or equivalent).
- Ability to perform work with extreme accuracy, thoroughness, and attention to detail.
- Ability to analyze data and reports.
- Ability to maintain sensitive and confidential information.
- Ability to work effectively both independently and as part of a team.
- Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change and/or unexpected events.
- Ability to speak and hear.
- Ability to see using close, distance, and peripheral vision.
- Ability to use hands to finger, handle, or feel.
- Professional office environment with moderate noise levels.
- Occasional local travel required.
- Occasional evening, weekend, and holiday work required.
Employment is pending a criminal background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.